Let Us Fight for You to Make Your Home Healthy Again! The first step is to complete our simple online assessment form.

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Welcome to Housing.Claims

Fighting to keep your home healthy

Welcome to Housing.Claims

Fighting to keep your home healthy

WHO WE ARE

We bring over 50 years of Legal and Surveying experience fighting for tenants to get their homes repaired and the compensation they deserve.

We not only offer the option of having any photographic evidence that you have supplied to us reviewed and assessed by a Surveyor, but we can also arrange for a Surveyor to visit you in your home anywhere in the UK.

If this report supports your claim, we can use this as evidence when writing to your landlord.

Our aim is to speed up you landlord’s response to fixing your home – that same landlord who has not listened to you in the past, will no longer be able to ignore you.
That is the real difference that Housing.Claims can make for you.

Start My FREE Assessment

IS THIS YOU?

ARE YOU SUFFERING FROM ANY OF THIS IN YOUR HOME?

YOU MAY BE ENTITLED TO COMPENSATION

LEAKS


It is your landlord’s responsibility to keep in repair the roof of home and to prevent leaking sinks, baths and showers. The problem with leaks is that unless they are fixed promptly, they will soon make life very difficult and impact your health. They can render whole rooms unusable with collapsed ceilings or rotten floors; and lead to damage to your personal belongings.

BLOCKED DRAIN / GUTTERING


This can lead to flooding and penetrating damp coming through the walls into your home. Sometimes this can be raw effluent. if these are caused by structural problems then it is your landlord’s responsibility to put it right.

Fighting to keep your home healthy!

We have 50 years experience helping tenants. We are specialist lawyers who will be able to advise if you can make a claim.

BOILER / RADIATOR ISSUES


It is your landlord’s responsibility to make sure that you have a working safe boiler, which provides adequate heat and hot water.

It is your landlord’s responsibility to make sure that you have working safe radiators which provides adequate heat.

Recent changes in the law may mean that your landlord will have to replace your heating system, so your house is no longer cold.

DEFECTIVE / ROTTEN WINDOWS


If your windows are faulty or the double glazing has failed, then they will allow water to penetrate your home or cause cold spots which encourages condensation; in addition it can cause excessive heat loss. These can make life unpleasant and affect your health. Your landlord is responsible to fix defective windows.

DAMAGED OR LOOSE INTERNAL PLASTERWORK


This is often a sign that water has been able to enter your home through the brickwork or render and it has made the plaster brittle and crumble. This is a structural defect which will mean your landlord will have to repair both the inside plasterwork that has been impacted and the external brickwork or render to prevent it happening again.

WHAT HAPPENS NEXT

OUR ASSESSMENT IS FREE

All you have to do is complete our simple online form

We will then contact you to find out more about your potential claim and we may ask you to provide us with some photographs of the problems

Our experienced legal team and in-house surveyor will then carry out an entirely free assessment

We will discuss with you the results of our assessment and guide you as to your options and what may happen next

We can arrange for a building surveyor to contact you immediately to carry out a convenient inspection of your home at no cost to you

We will then write to your landlord - they have 21 working days to respond

CRACKED PAVEMENT


If the pathway or outside yard to your home is defective it is your landlord’s responsibility to make sure it is safe for you, your family and any guests you may have visiting.

FAULTY ELECTRICS


If the ventilation fan in your kitchen or bathroom no longer works properly it is your landlord’s responsibility to fix or replace it. Defective fans can lead to excessive condensation that can damage your belongings.

Your landlord must make sure that all the electrics in your home are safe. If your electrics are dangerous, you may be able to take emergency court action to compel your landlord to act.

DEFECTIVE BRICKWORK OR CRACKED RENDER


This will inevitably allow rain to come through your walls and cause internal damp to the adjacent rooms. This is a structural defect which will mean your landlord will have to repair both the inside plasterwork that has been impacted and the external brickwork to prevent it happening again.

This can also allow rain to come through your walls and cause internal damp to the adjacent rooms. This is a structural defect which will mean your landlord will have to repair both the inside plasterwork that has been impacted and the external render to prevent it happening again.

Fighting to keep your home healthy!

We have 50 years experience helping tenants. We are specialist lawyers who will be able to advise if you can make a claim.

INFESTATION


When you move in it is your landlord’s responsibility to make sure that your home is vermin free; if your home needs repairs and it is those issues that are allowing vermin into the property e.g. hole in exterior wall, broken pipework, or uncovered drains – then it is your landlord’s responsibility to do the repairs and arrange pest control.

CELLAR/ATTIC BEDROOMS


We have found that cellars that have been converted into bedrooms often suffer from severe water ingress and rising damp problems due to conversion work not being completed adequately.

This is also often the case that attics/roof spaces that have been converted into bedrooms, suffer from frequent water penetration and damp problems due to inadequate or poor conversion work. This could adversely impact on your health and if they are caused by structural problems then it is your landlord’s responsibility to put them right.

WHAT HAPPENS NEXT

OUR ASSESSMENT IS FREE

All you have to do is complete our simple online form

We will then contact you to find out more about your potential claim and we may ask you to provide us with some photographs of the problems

Our experienced legal team and in-house surveyor will then carry out an entirely free assessment

We will discuss with you the results of our assessment and guide you as to your options and what may happen next

We can arrange for a building surveyor to contact you immediately to carry out a convenient inspection of your home at no cost to you

We will then write to your landlord - they have 21 working days to respond

WHO WE ARE

We bring over 50 years of Legal and Surveying experience fighting for tenants to get their homes repaired and the compensation they deserve.

We not only offer the option of having any photographic evidence that you have supplied to us reviewed and assessed by a Surveyor, but we can also arrange for a Surveyor to visit you in your home anywhere in the UK.

If this report supports your claim, we can use this as evidence when writing to your landlord.

Our aim is to speed up you landlord’s response to fixing your home – that same landlord who has not listened to you in the past, will no longer be able to ignore you.
That is the real difference that Housing.Claims can make for you.

Start My FREE Assessment

Frequently Asked Questions

There is no charge for our initial assessment and surveyors audit. You will only be charged on the successful completion of your case. You have nothing to lose by finding out if you can make a claim by completing our simple online form.

As set out above there is no cost to you for this report. The Surveyor will contact you to make a convenient appointment to visit you as soon as practicable. The Surveyor will need access to your home for about an hour. This report will enable ourselves or one of our partner Law Firms to write to your landlord setting out all the problems identified by the Surveyor.

We believe that by obtaining a Surveyors report at the beginning of your case this will make it more likely that your case will settle within 3 to 5 months at an early stage. However, it might take longer than this estimated timescale depending on the behaviour of your landlord.

Once the law firm writes to your landlord, the Housing Disrepair Protocol requires them to fully respond within 21 working days.

This is a timetable devised by the Court as to the behaviour of both the tenant and landlord to in a housing disrepair dispute. Its purpose is to promote the settling of cases at an early stage without going to Court.

If you succeed in making your landlord repair your home, you should be entitled for compensation. This varies on an individual basis depending on the nature of the disrepair and how long you have been complaining to your landlord about the problem, and the impact on you. In addition, you can also claim for the cost of any damaged items that you may have had to replace or redecoration costs – subject to proof.

It is very common, unfortunately, to hear our customers complain that they are suffering from respiratory problems particularly due to living in damp conditionsYes you can make a claim and the lawyer will be able to advise you of what you may be entitled to.

We will act for you will act for you on a ‘No Win No Fee’ basis with After The Event insurance protection.

In our experience our customers find this to be the most preferable way of funding their legal claim. This is twofold: first it ensures that there is no requirement for you to pay any upfront costs; and, secondly, if an insurance policy can be taken out this will provide you with a guarantee that you will not be charged in the event that you have an unsuccessful claim, provided you have co-operated with the law firm. There will not be any charge to you from the law firm, or those of your landlord’s lawyers in these circumstances.*

The cost of this insurance policy will be deducted from any compensation awarded to you.

If your claim is successful, then your landlord will contribute to payment of your legal costs. Your lawyer will deduct the cost of the insurance policy; and, an agreed share of any compensation awarded to you up to 30% inclusive of VAT. This is known as a ‘success fee’ and it is broadly intended to reward the law firm for taking on the risk that they might not get paid at all.

After signing the ‘CFA’ if you change your mind, you have a 14 day ‘cooling off’ period to cancel the legal claim. * After the 14 days if you cancel before the claim is completed the law firm may charge.

In our experience there will not be any issues whatsoever if your landlord is the Council or a Housing Association.

Most Private landlords are reputable, and these should not be a problem. Once a complaint has been made to your private landlord and recorded with your local council, the law prevents a landlord from talking any retaliatory action for at least 6 months from when any repairs are completed. Our lawyers will be able to advise you if this becomes a concern.

*There may be cancellation charges if you cancel your claim after 14 days but before it’s completed. There is no charge if you complete your claim but it is unsuccessful.

Still have questions? Then get in touch!